frequently asked questions

GENERAL INFORMATION

What are the payment options at the event?

Please bring your card, as cash facilities will be limited. Smaller bars will only accept card payments. Food vendors are able to accept both cash and card payments at their discretion.

Can we come and go to the festival?

No, there are no pass-outs at the event.

Can I bring my own alcohol to the event?

No. The event is licensed and therefore you are unable to bring in any alcoholic beverages to and from the site. Please adhere to local RSA guidelines as noncompliance may result in you being evicted from the event for the entire weekend.

Can I bring my own food to the event?

Nope. Outside food is not allowed to enter the festival site. Exceptions will be made for people with serious allergies and medical conditions. Please visit our CONTACT page to discuss your dietary needs.

Smoking areas?

The site is a smoke-free area and smoking is only allowed in designated smoking areas. Please dispose of your cigarette buts properly.

Will there be first aid on-site?

Yes, we will have a first aid point and also medical personnel roaming the site. Please ask security, staff and medical personnel should you require any help.

Security & Police

We will have plenty of security personnel on-site to help you stay safe throughout the event. They are there to help you should you require assistance. Please treat all security/police & event staff with respect. GDS FEST is a temporary community and these personnel are there to keep us safe and happy. Both plain-clothed and uniformed police will be roaming the site. They are there to ensure everyone’s safety.

I want to work at the event.

Bar Staff: Please email your resume to staff@macromusic.com.au. Please note we don't start recruitment until about 6 weeks out from the event.
Event Staff: Please email your resume to events@macromusic.com.au detailing your event experience.

TICKETING INFORMATION

What payment methods are accepted?

All ticket sales are made through Oztix, our ticketing partner. Oztix accepts VISA & Mastercard.

Do we offer payment plans?

Yes, Oztix will offer Zip Buy Now, Pay Later as a payment option. For more information click here.

What is the Booking Protect refund protection and how does it work?

Oztix offers the option to purchase Booking Protect insurance. This insurance can protect you from many unforeseen issues such as COVID-19. This is a third-party product that is separate from ‘Good Day Sunshine'. Please make sure you read the terms & conditions before you purchase.

Refund Policy

Please choose carefully as there are NO REFUNDS on tickets except as required by the Live Performance Australia Ticketing Code of Practice.

Privacy Disclaimer

It is a condition of purchase that the buyer consents to ‘Good Day Sunshine’ retaining personal information as required by the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth). ‘Good Day Sunshine’ will only hold your information for archive purposes and contacting you in relation to ticketing matters and event information. ‘Good Day Sunshine’ will not trade, sell or otherwise dispose of your personal information.

Security

Oztix strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use of disclosure. Unfortunately, no data transmission over the Internet can be guaranteed.

TICKETING FAQs

What is a Valid ID?
A valid ID is a current photo driver’s license, proof of age card or a current, valid passport

How many tickets can 1 person buy?
There is a limit of 8 - 18+ tickets per purchaser in one transaction.
There is a limit of 2 - Under 18 tickets per purchase of 1 - 18+ ticket. See youth policy for more details.

Where can I resell my tickets?
Tixel is the official ticket resale platform. Please visit tixel.com to sell your tickets.

Can I sell my tickets on the Facebook page?
Absolutely not! Scalping is at an all-time high so any posts about ticket resale or buying will be deleted. If you need to resell your tickets, please resell them through the official Tixel page.

Lineup Changes.
Lineup & schedule is subject to change. Changes to lineup and schedule do NOT constitute a refund and NO refunds will be given.

Youth Policy

All youth (under 18) and their responsible adults must arrive and enter the event together.
Upon arrival, you must register any under-18 attendees at the Youth Registration Tent.
All patrons under 18 must be accompanied and continuously supervised by a responsible adult aged 25 or older.
Each youth ticket must be purchased with an 18+ ticket at a ratio of 1:2. This means one responsible adult may supervise up to two youths at the festival.
If a youth is found to be unaccompanied or unsupervised at any time, both the youth and their responsible adult will have their tickets cancelled and will be escorted from the festival site.
Babies in Arms Policy
Babies in Arms: Babies 2 years old & under are welcome at the event. They must be accompanied by a responsible adult at all times.
No Prams Allowed: For safety and logistical reasons, prams are not permitted at the event. This helps to maintain clear pathways and ensure crowd safety, especially in high-density areas. Please use alternative baby-carrying solutions.
Sunshine Circle Zone: Babies in arms are not allowed in the Sunshine Circle zone, which is designated as a dance floor area.
Free of Charge: Babies in arms (2 years old & under) are admitted free of charge.
Age Verification: The promoter reserves the right to verify the age of babies in arms at their discretion.

When will set times be released?
Set times will be released closer to the date. Keep an eye out!!

ACCESSIBILITY

Can I have access to a companion card?

Once you have purchased your event ticket please reach out to organise a complimentary companion ticket. Please email ticketing info to events@macromusic.com.au

Will there be an ACROD viewing platform?

We will have a dedicated accessible viewing platform.

Will there be ACROD facilities available?

Each toilet area will have ACROD facilities. They will be clearly marked on the map.

Will there be ACROD Parking available?

There will be ACROD parking available. Please reach out to events@macromusic.com.au if you require ACROD parking.

TERMS & CONDITIONS

GOOD DAY SUNSHINE – TERMS AND CONDITIONS
Event: Good Day Sunshine
Date: Saturday, 29 November 2025
Location: Gloucester Park, Margaret River

1. COMMUNICABLE DISEASE NOTICE
By attending Good Day Sunshine, you acknowledge there is an inherent risk of exposure to communicable diseases, including but not limited to COVID-19, Influenza, RSV. You agree not to attend if you:
- Are experiencing symptoms associated with any communicable illness (e.g. fever, cough, sore throat).
- Have tested positive for or been diagnosed with a communicable disease and are under isolation protocols.
- Have been in recent close contact with a known case unless cleared by health authorities.
The Event Organiser reserves the right to implement appropriate health and safety measures in line with government guidelines, including changes to event format or conditions of entry.

2. TICKETING AND ENTRY
- Tickets must be purchased via the official ticketing agent, Oztix.
- Tickets may not be resold or used for promotional purposes without prior written consent.
- Tixel is the official resale platform.
- Entry is only permitted to ticket holders with a valid ticket.
- Patrons found without valid tickets will be refused entry or removed from the event.
- Tickets will not be replaced if lost, stolen, or damaged.
- All refund requests must comply with the Oztix Terms & Conditions of Sale and the Refund & Cancellation clause below.
- Tickets purchased from unauthorised resellers or third-party platforms may be cancelled or denied entry. The organiser takes no responsibility for fraudulent or duplicated tickets not issued by Oztix.

3. EVENT ADMISSION & CONDUCT
- Good Day Sunshine is an all-ages, licensed event.
- Entry may be refused to anyone displaying intoxicated, disorderly, or antisocial behaviour.
- Patrons must comply with all directions given by event staff, security, and emergency services.
- Management reserves the right to evict any person breaching these terms or acting in a manner that could compromise safety or enjoyment. No refund will be provided in such cases.

4. YOUTH POLICY
- Patrons under 18 must be accompanied by a responsible adult over the age of 25.
- A responsible adult is defined in section 125(2)(b) of the Act as “an adult who is a parent, step-parent, spouse, de facto partner or legal guardian of the juvenile, or other person in loco parentis to the juvenile.”
- A maximum of two minors per responsible adult applies (including babies in arms).
- All youth must be registered at the Youth Tent upon entry and wear identifying wristbands.
- Unaccompanied minors and their accompanying adults may be removed from the event without refund.

5. BABIES IN ARMS POLICY
- Children aged 2 and under may attend free of charge.
- Infants must be carried or worn in a sling; prams and buggies are not permitted.
- A small play mat (up to 1m x 1m) is allowed but must only be used in designated seated areas.
- Proof of age may be required for infants.

6. IDENTIFICATION & WRISTBANDS
- Valid photo ID must be presented for age verification.
- Acceptable forms include a current driver's licence, passport, or proof of age card.
- Adults will receive a wristband required for alcohol service.
- Minors will be issued identifiable wristbands at entry.
- Falsifying ID or supplying alcohol to minors is an offence and may result in police involvement.
- Lost wristbands will not be replaced.

7. EVENT CHANGES & CANCELLATION
- The event will proceed rain or shine unless otherwise determined due to extreme weather or force majeure.
- Event details may be subject to change without notice.
- Refunds will be handled in accordance with the Refund & Cancellation clause below and in line with Live Performance Australia Ticketing Code.
- The organiser reserves the right to alter the advertised line-up, performance times, or schedule without prior notice. No refunds will be offered due to such changes.
- The organiser is not liable for incidental costs (accommodation, travel) in the event of cancellation.

8. ACCESSIBILITY
- Gloucester Park is wheelchair accessible and includes accessible toilet facilities, viewing platform.
- Companion Card holders may access the event free of charge. Email info@oztix.com.au to obtain the free ticket ahead of the event.
- We aim to offer food options that cater to a wide range of dietary needs. If you have specific requirements and wish to discuss an exemption to bring your own food, please contact events@macromusic.com.au.
- For more information or assistance, please contact events@macromusic.com.au

9. PROHIBITED ITEMS
The following items are not permitted:
- Rugs, blankets, umbrellas, tables, tents, and coolers
- Outside food or beverages (medical exemptions apply – contact events@macromusic.com.au)
- Alcohol or illicit substances
- Prescription medication not in original packaging
- Glass, aluminium containers, or metal water bottles
- Professional recording equipment or drones
- Flags, poles, megaphones, air horns, or offensive signage
- Studded clothing or culturally sensitive items used without permission
- Animals (except guide dogs)
- Bicycles, skateboards, hoverboards

10. SAFETY & SECURITY
- Patrons may be subject to bag searches upon entry.
- Anyone refusing searches may be denied entry.
- Crowd surfing, moshing, and other unsafe behaviour are strictly prohibited.
- First Aid services will be available onsite throughout the event.

11. MEDIA CONSENT
- By entering the event site, you consent to being filmed, recorded, or photographed.
- Media may be used for promotional or commercial purposes without compensation.
- Personal information collected during ticketing will be handled in accordance with our Privacy Policy.

12. FOOD & DRINK
- No outside food or beverages permitted. (Medical exemptions apply – contact events@macromusic.com.au)
- A range of food vendors will be available on site.
- Free water refill stations will be available.
- Fully licensed bars will serve beer, wine, cider, and premix spirits.

13. SMOKING
- Smoking is only allowed in designated outdoor smoking areas.
- Smoking includes e-cigarettes and vaping devices.
- Fines may apply for non-compliance.

14. TRASH & RECYCLING
- Help us keep the venue clean.
- Use clearly marked bins for waste and recycling.
- Waste Marshals will be on hand to assist.

15. REFUND AND CANCELLATION POLICY
If Good Day Sunshine is cancelled, rescheduled, or significantly relocated due to unforeseen circumstances or force majeure, patrons will be eligible for refunds or credit in line with consumer law. Requests must be made within 14 days of announcement.
Refunds will not be issued for dissatisfaction related to:
- Line-up or performance changes
- Weather conditions
- Personal schedule conflicts
- Event layout, seating visibility, or crowd behaviour (e.g. patrons standing in front of seated areas)
- Behaviour of other patrons or general event atmosphere
- Issues beyond the control of the event organiser
All patrons accept the risk that others may stand, move about, or behave in ways outside the organiser’s control. Patrons are encouraged to review the event’s format and layout in advance.

Patron Responsibility for Purchases:
It is the responsibility of the purchaser to ensure correct ticket selection at the time of purchase, including ticket quantities, dates, and event details. Refunds will not be issued for accidental purchases, change of mind, or duplicate orders.

Ticket Holder Acknowledgement:
By purchasing or holding a ticket, you agree to these terms and conditions, and accept that they are binding.

16. FINAL NOTES
- Conditions of entry may vary and are subject to change without notice.
- For full event information and updates, please visit: www.gooddaysunshine.com.au or contact events@macromusic.com.au.

Good Day Sunshine Festival
Saturday 29th November 2025
Gloucester Park, Margaret River WA

...part of the MACRO MUSIC family of events