Terms and Conditions of Entry

 

These Terms and Conditions should be read in conjunction with the Festival Guide and Oztix Terms and Conditions.

 

1. Event Tickets:

You are responsible for ensuring you meet the age requirements for the Event. As this is a licensed all-ages event, no refunds will be processed if entry is denied due to invalid ID.

Entry requires a valid photo ID and one of the following:

• A valid bar-coded ticket;

• A valid bar-coded print-at-home PDF ticket;

• A valid bar-coded Passbook ticket (electronic ticket on a mobile device) from Oztix Pty Ltd.

• Event gate staff may exchange your ticket for a wristband upon entry. For damaged tickets, bring them, your ID, and proof of purchase to the Box Office Management Team.

2. Wristbands:

Wristbands must be worn at all times during the Event (if applied). Removal, loss, or tampering with the wristband will result in eviction without a refund. Loose wristbands will be confiscated, and you will be removed from the event.

 

3. Lost Tickets and Wristbands:

Tickets and wristbands are your responsibility. Report lost, stolen, or damaged tickets to the ticketing agent immediately. Replacement is at the discretion of the ticketing agency and not available on the event day. If you lose your wristband, you will be removed from the event.

 

4. Ticket Restrictions:

Resale of tickets is only permitted through Tixel. Unauthorised resale or use for commercial purposes is prohibited. Tickets may be cancelled without a refund if these conditions are breached.

 

5. Search on Entry:

Entry requires consent to search your person and possessions. Prohibited items, as listed in the Festival Guide, will be confiscated. Refusal to consent may result in denial of entry or ejection without a refund.

 

6. Smoking Policy:

Smoking is only permitted in designated areas. Non-compliance may result in ejection from the event.

 

7. Photographing and Recording:

Personal cameras are permitted. Professional equipment requires media accreditation. Recording or filming is prohibited. Unauthorized recordings may be confiscated or deleted.

 

8. Recording by Promoter:

By attending, you consent to being included in official recordings used by the Promoter without further consent or compensation.

 

9. Behaviour and Code of Conduct:

Attendees must conduct themselves in an orderly, respectful, and appropriate manner at all times. The Promoter reserves the right to refuse entry or evict any person displaying disorderly, offensive, or inappropriate behaviour.

The following Code of Conduct must be adhered to:

• No harassment, discrimination, or offensive language towards other attendees or staff.

• No disruptive behaviour, including excessive noise, physical altercations, or damage to event property.

• No illegal activities or substance abuse.

• Violations of this Code of Conduct will result in immediate removal from the event without refund and may involve legal action if necessary.

 

10. Alcohol:

Alcohol must be purchased at the event. BYO alcohol will be confiscated. Proof of age ID is required for alcohol purchases. Intoxicated individuals will be directed to the ‘chill out zone’ or first aid if necessary.

 

11. Food and Drink:

No food or drink is allowed into the event site, except for empty plastic water bottles for refilling at designated points.

 

12. Drugs:

Possession or use of illicit drugs will result in removal and referral to the police.

 

13. Personal Information:

Your personal information may be collected and disclosed as per the Privacy Act 1988 (Cth) and for contact tracing in the event of a COVID outbreak.

 

14. Promoter’s Liability:

The Promoter is not liable for injury, damage, or loss, except as required by law. Entry is at your own risk.

 

15. Indemnity:

You agree to indemnify the Promoter for any loss or damage arising from your negligence or breach of T&C's.

 

16. Enforceability:

Unenforceable provisions do not invalidate the remaining terms.

 

17. Refund and Cancellation Policy:

Changes to the event & the lineup may occur. Refunds are only available under specific conditions, including postponement or cancellation due to a Force Majeure Event. COVID-19 related issues are treated as a Force Majeure Event.

 

18. Police Presence:

Police and dogs may be present at the event.

 

19. Youth Policy:

• All youth and responsible adults must arrive and enter together.

• Register under 18s at the youth registration tent upon arrival outside the entry gates.

• Patrons under 18 must be supervised by a responsible adult over 25 years old. A maximum of two juveniles can be supervised by one responsible adult.

• Unaccompanied or unsupervised juveniles will result in cancellation of tickets and escort from the site.

• Babies in Arms Policy

• Babies in Arms: Babies under 2 years old are welcome at the event. They must be accompanied by a responsible adult at all times.

• No Prams Allowed: For safety and logistical reasons, prams are not permitted at the event. This helps to maintain clear pathways and ensure crowd safety, especially in high-density areas. Please use alternative baby-carrying solutions.

• Sunshine Circle Zone: Babies in arms are not allowed in the Sunshine Circle zone, which is designated as a dance floor area.

• Free of Charge: Babies in arms (under 2 years old) are admitted free of charge.

• Age Verification: The promoter reserves the right to verify the age of babies in arms at their discretion.

 

20. COVID-19 Clause:

COVID-19 Impact: In the event the Event is cancelled or impacted due to COVID-19 or related regulations, it will be treated as a Force Majeure Event. This may result in postponement or cancellation, and refund policies will be applied as specified under the Refund and Cancellation Policy. Attendees are required to follow all COVID-19 safety protocols as mandated by health authorities.

 

21. Accessibility Information:

Companion Card: Free entry is provided for companions assisting patrons with a disability. Please present your Companion Card at the Box Office upon arrival.

Viewing Platform: An accessible viewing platform is available. Please inquire at the information tent for assistance.

Accessible Toilets: Accessible toilets are located throughout the event site. Look for designated signs or ask event staff for directions.

Accessible Parking: Designated parking spots for disabled patrons are available. Please follow signs or ask event staff for directions.

 

22. Emergency Procedures:

For medical emergencies, find security, medical or event staff or head to First Aid tent. For non-urgent issues, you can reach out to our event Info desk at the entry gates.

Evacuation Procedures: In case of an emergency evacuation, follow the instructions given by event staff and proceed to the nearest exit as indicated on the event map.

 

23. Lost and Found:

Lost Property: If you lose an item during the event, please report it to the Lost and Found booth located at Info desk at the entry gates. All found items will be taken to this booth. Items not claimed within 30 days after the event will be donated to charity or handed into the closest police station.

 

24. Consent for Medical Treatment:

Consent to Medical Treatment: By attending the event, you consent to receive emergency medical treatment if necessary. In the event of a medical emergency, event staff will arrange for appropriate medical care.